Frequently Asked
Questions

FAQ

We are here to help you order ideal customized sport balls possible. Have a question? See if we've answered it before. Or just contact our team for more information.

1How long can receive sample if customize design?
Normally 7 days sample can be ready.
2How long it takes for mass production?
35-40days. If quantity is very large please contact us for checking.
3I want buy 100pcs balls for my students training, if it possible to customize design?
Of course it's ok. We have professional designer team can provide different options for choice.
4I need 100pcs very urgent, I can't wait shipping by sea, any other delivery way?
International expree is a good choose, only need around 10days. Please advise your address and estimate qty, we can check the cost for you.
5What if I’m ordering for an entire team, league, school, etc?
We do offer bulk discounts for teams or leagues. Please contact us by phone or email to discuss discounted pricing.
6Can I pay extra to rush the order?
Yes, but please contact our customer service department before paying this fee to make sure we can meet your needed date.
7We will request for intertek test for rubber basketball. How about normal testing time.
For rubber ball, customer will request for EN71-1/2/3. cad, lead, pah 8 items, 6P free.
8Will you do pre-inspection at you end for each order?
Yes. Hightop will do strict inspection for each order to have double quality check from production line and pre-shipment
9Which weight of 2.7mm pvc soccer ball you produce?
For 2.7mm pvc soccer ball, 330-350g will be official weight for general playing. Some of customer will do 400-420g for this material.

Customize Your Sport Balls with NO Order Minimum